These Terms and Conditions apply to bookings and offers from AGRITURISMO LA GENZIANA DI LODDO SILVIA.
1. ARRIVAL AND DEPARTURE (CHECK IN and CHECK OUT)
The room can be occupied on the day of arrival starting from 17:00. On the agreed day of departure, it must be vacated by 10:00. If there are special needs regarding the arrival and departure times, please contact the property directly or indicate it in the notes when booking. If the occupancy of the room ends before the agreed date (as indicated in the booking confirmation), or if the arrival date is changed within 7 days of the agreed one, the guest is not entitled to any refund and / or discount. During the weekend, self check-in may be applied: in this case guests will receive timely instructions to be able to access their accommodation independently.
2. SERVICES OFFERED, CLOSING TIMES AND DAYS
At La Genziana it is possible to take advantage of breakfast, dinner and, upon request, take-away lunch services. All services are reserved for guests of the farmhouse: booking is highly recommended for breakfast and mandatory for dinner. Takeaway lunch can be ordered the night before and collected in the morning during breakfast hours. The reservation for the dinner service must be made by the morning of the same day. For the entire period from May to October, unless otherwise communicated, all services are considered active every day except Saturday, the day on which dinner service is suspended. Any bookings that include half board service on the day of suspension of the service will see a refund of the relevant rate applied.
Hours:
- Breakfast: from 8:00 to 9:30
- Dinner: from 7.30pm to 8.30pm
- Reception/Restaurant: from 8:00 to 13:00 - from 17:00 to 23:00.
3. PRICES FOR THE STAY
The rates and prices for the stay and the services are indicated at the time of booking through our booking engine system and are variable depending on the season. In addition to the expected price for the stay, each guest must pay the tourist tax directly at the property. The tourist tax in La Genziana is € 1 per night per person and will be paid directly at the hotel (even in the case of prepaid rates).
4. METHOD OF PAYMENT
The methods of payment on the site for booking rooms are:
Credit card: the credit card number is used only to guarantee the reservation, that is, if you do not show up at check-in on the established date or do not cancel your stay as written in the cancellation rules, La Genziana is authorized to debit the corresponding cost on the credit card. La Genziana declines all responsibility for any abusive or undue use of the User's credit card and for any harmful consequences that may arise from operations carried out by credit card that are outside its sphere of control.
Bank transfer: in this case your reservation will be confirmed immediately, but if La Genziana does not receive the credit of the payment or a copy of the bank transfer as a deposit, as indicated by booking system, within 5 days of booking, the same will be deleted from our systems. You can obviously make a new booking except for the remaining availability.
Bank account details:
BENEFICIARY: LODDO SILVIA
BANCO DI SARDEGNA / BPER BANCA S.P.A
IBAN: IT 31N 01015 84891 000070628748
BIC (SWIFT CODE): BPMOIT22XXX
The balance of the reservation will be paid directly to the structure, preferably by bank transfer.
5. CANCELLATION POLICIES
The request for cancellation of the reservation must be communicated via e-mail to the address [email protected].
In case of cancellation of the stay, for reasons not attributable to La Genziana, the Customer will still be required to pay the following sums:
- 30% penalty for cancellation from 40 days to 13 days before the arrival date.
- 60 % penalty for cancellations from 11 days to 4 days to the day of arrival,
- 100% penalty for cancellation from 3 days to the day of arrival, no show, early departures.
6. USE
Each room can only be occupied by the agreed number of people, as indicated in the specifications for each room. Guests are not authorized to allow any external person to use the room or to use it for a different destination.
7. ANIMALS
Animals in La Genziana are not allowed.
8. SMOKE
Smoking is not allowed in the accommodation. The accommodations are equipped with smoke detectors. Violators will be required to pay a penalty.
9. COMPLAINTS AND DEFECTS
Any defects found by guests or complaints relating to the room must be reported immediately to the reception.
